Privacy Policy

Last updated: March 24, 2026

holadeli.app is operated by Borderland Munoz Ventures LLC ("holadeli," "we," "us," or "our"). We operate a food ordering platform that allows customers to place advance orders for pickup at designated locations. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

When you use holadeli, we may collect the following information:

Phone number — used as your account identifier and to send SMS verification codes
Full name — provided when you place an order
Pickup location preference — the location you select for order pickup
Order details — items ordered, order total, payment method selected, and any special notes

2. How We Use Your Information

We use the information we collect to:

Verify your identity via SMS one-time passcode (OTP)
Process and fulfill your food orders
Send you transactional SMS messages related to your orders (confirmations, reminders, updates)
Remember your preferences (name, pickup location) for future orders
Improve our services and customer experience

    SMS Messaging: By providing your phone number and signing in, you consent to receive SMS messages from holadeli for account verification and order-related communications. Message frequency varies based on your activity. Message and data rates may apply. You can opt out at any time by texting STOP. Text HELP for assistance.
  

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

Service providers — We use Supabase for data storage and authentication, and Twilio for SMS delivery. These providers process data on our behalf under strict confidentiality obligations.
Legal requirements — We may disclose information if required by law, regulation, or legal process.

4. Data Storage and Security

Your data is stored securely using Supabase, which provides encrypted storage and row-level security policies. We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure.

5. Data Retention

We retain your account information and order history for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data by contacting us at the email address below.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and personal data
Opt out of SMS communications at any time by texting STOP

7. Cookies and Tracking

holadeli does not use cookies for advertising or tracking purposes. We may use local storage in your browser solely to maintain your authenticated session.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Borderland Munoz Ventures LLC
Email: hi@josealfredomunoz.com